Please Follow These Instructions for Gmail:
1. In your inbox, locate an email from email@example.com and firstname.lastname@example.org. (ex. your welcome mail for the download you requested).
2. Drag this email to the “primary” tab of your inbox.
For other email service providers (Yahoo, AOL, etc.) please add us (email@example.com) as a contact in your address book. Further instructions can be found here.